How to Customize Your Soft Clay Figurine: Step-by-Step Guide
1. Select Custom Products
Click on the link to the product you want to customize. Choose from a range of options to start your order.
2. Select Properties
Choose key details, such as hair color and eye color, to personalize your figurine. These details will help us create a look that perfectly matches your vision.
Here’s a summarized hair and eye color scheme with matched names:
**Hair Colors:**
1. **Black** – Jet Black, Ebony
2. **Brown** – Chestnut, Coffee Brown, Light Brown
3. **Blonde** – Platinum Blonde, Golden Blonde, Ash Blonde
4. **Red** – Auburn, Copper, Cherry Red
5. **Gray** – Silver, Charcoal Gray
6. **Pastels** – Lavender, Mint Green, Baby Pink
**Eye Colors:**
1. **Brown** – Chocolate Brown, Hazel, Dark Brown
2. **Blue** – Sapphire, Sky Blue, Ocean Blue
3. **Green** – Emerald, Olive Green, Forest Green
4. **Gray** – Storm Gray, Steel Gray
5. **Hazel** – Amber, Golden Hazel, Green Hazel
6. **Unusual** – Violet, Amber, or other custom shades.
3. Submit an Order
Review the content of your order carefully. Fill in your receiving information, and proceed to payment to complete your purchase.
4. Send Photos to Customer Care via Email to info@clayproducerleo.com
or the purple button 'submit photo' at the top right corner of the website (which practically does the same thing as sending an email to our email address. )
Please send the photos as attachments to the email.
Upload at least 3 photos:
- Front view
- Side view
- Full-body portrait
You can also leave a note for each picture to share any specific ideas or requests.
5. Order Production
We will begin crafting your figurine based on the photos and details provided. Expect to receive a sample within 2-3 weeks, though delays may occur due to special holidays.
6. Sample Communication
Once the first draft of the figurine is ready, we’ll send it to you for approval. If revisions are needed, each revision may take an additional 1-2 days. Please leave your email address for smooth communication during this process.
7. Baking Treatment
After confirming the head, we will proceed with baking. The body will then be assembled and shipped within 1-2 days under normal circumstances.
8. Packing and Shipping
Your figurine will be packed with professional care to prevent damage during transit. We aim to deliver your custom piece as quickly as possible, typically within two weeks after payment is processed.
9. Rush Orders
For rush orders, there is an additional charge of $50 per order to cover expedited labor and shipping.
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Cautions:
Refund Policy:
- If the order is canceled within 24 hours, you will receive a full refund, excluding expedited orders.
- For cancellations within 24 hours on custom items, 50% of the total value will be charged to cover material and labor costs. Custom items cannot be resold.
- We purchase freight insurance for each order. If damage occurs during transit, please report it within 24 hours of receiving the package. After that, we cannot guarantee coverage for damages, and we cannot offer a free recreation of the item.